Privacy Policy

Last updated: 9 September 2026

Digital Guide Xpert respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how Digital Guide Xpert (“we”, “us” or “our”) collects, uses, stores and discloses information when you visit our website, purchase our digital products, contact us, subscribe to communications or otherwise interact with our services.

1. Information We Collect

Depending on how you interact with Digital Guide Xpert, we may collect information such as:

• Your name.
• Email address.
• Billing and contact information.
• Order and purchase information.
• Products purchased or downloaded.
• Communications you send to us.
• Information necessary to provide customer support.
• Website usage and technical information such as browser, device, IP address and interactions with our website.
• Marketing preferences where applicable.

Payment information may be collected and processed by our payment service providers. We generally do not directly receive or store your complete payment card details.

2. How We Collect Information

We may collect personal information when you:

• Purchase a digital guide or other product.
• Enter information during checkout.
• Contact us by email or through our website.
• Subscribe to our newsletter or marketing communications.
• Access or download a purchased digital product.
• Browse or interact with our website.

Some technical information may also be collected automatically through cookies and similar technologies.

3. How We Use Your Information

We may use personal information to:

• Process and manage orders.
• Deliver purchased digital products.
• Send order confirmations and download links.
• Provide customer service and technical support.
• Respond to enquiries.
• Maintain and improve our website and services.
• Prevent fraud, misuse and security incidents.
• Maintain business and transaction records.
• Comply with legal and regulatory requirements.
• Send marketing communications where you have consented or where otherwise permitted by law.

We aim to collect and use information that is reasonably necessary for operating our business and providing our services.

4. Shopify

Our online store operates using Shopify.

Shopify provides the ecommerce platform that allows us to display products, process orders and operate our online store.

When you use our store or make a purchase, information may be processed by Shopify in accordance with its applicable privacy and data-handling practices.

5. Digital Product Delivery

We use Filemonk to deliver purchased digital products.

Information required to fulfil your digital order — such as your email address, order information and purchased product — may be provided to Filemonk so your download can be delivered and managed.

Filemonk states that it processes merchant customer data on behalf of the merchant to provide its digital-delivery services.

6. Payment Processing

Payments may be processed by Shopify and/or other payment providers available through our checkout.

Payment providers may collect information required to authorise and process your transaction, including payment and fraud-prevention information.

Their handling of your information is also subject to their applicable privacy policies and terms.

7. Marketing Communications

If you choose to subscribe to marketing communications, we may use your email address to send information about Digital Guide Xpert products, new releases, promotions or other relevant updates.

You can unsubscribe from marketing emails using the unsubscribe option contained in the communication.

Transactional emails — such as order confirmations and digital download information — are separate from marketing communications and may still be sent when necessary to fulfil your purchase.

8. Cookies and Website Technologies

Our website and service providers may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, support security and provide relevant functionality.

Your browser may allow you to control or disable certain cookies. Disabling some cookies may affect how parts of the website operate.

9. Disclosure of Personal Information

We may disclose personal information to service providers where reasonably necessary to operate Digital Guide Xpert, including providers involved in:

• Ecommerce and website hosting.
• Payment processing.
• Digital product delivery.
• Email and communications.
• Analytics and website functionality.
• Fraud prevention and security.
• Professional or technical services.

We may also disclose information where required or authorised by law.

We do not sell customer personal information as part of our ordinary business operations.

10. Overseas Processing

Some of the technology and service providers used by Digital Guide Xpert may operate or store information outside Australia.

As a result, personal information may be processed or stored in other countries as part of providing our website, payment, digital-delivery or other services.

11. Security

We take reasonable steps appropriate to our business to protect personal information against loss, misuse, interference and unauthorised access, modification or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their own accounts, email access and devices.

12. Retention of Information

We may retain personal information for as long as reasonably necessary to:

• Provide our products and services.
• Maintain transaction and business records.
• Resolve disputes or customer enquiries.
• Prevent fraud and misuse.
• Meet legal, accounting and regulatory requirements.

Information that is no longer reasonably required may be deleted, destroyed or de-identified where appropriate.

13. Access and Correction

You may contact us if you would like to request access to personal information we hold about you or believe information we hold is inaccurate or requires correction.

We may need to verify your identity before responding to certain requests.

14. Children's Privacy

Digital Guide Xpert products and services are intended for purchase by adults unless expressly stated otherwise.

We do not knowingly seek to collect personal information directly from children where it is not appropriate or necessary to provide our services.

15. Australian Privacy

Digital Guide Xpert is based in Australia.

The Privacy Act 1988 (Cth) and Australian Privacy Principles apply to businesses in certain circumstances. Some Australian small businesses with annual turnover of $3 million or less may be exempt unless an exception applies. Regardless of whether Digital Guide Xpert is required to comply with every provision of the Privacy Act at a particular time, we aim to handle customer information responsibly and transparently.

Nothing in this Privacy Policy is intended to limit any privacy rights available to you under applicable Australian law.

16. Privacy Enquiries and Complaints

If you have a question, concern or complaint regarding your personal information or this Privacy Policy, please contact us.

We will make reasonable efforts to investigate and respond to legitimate privacy concerns.

Digital Guide Xpert
Email: support@digitalguidexpert.com.au
Australia

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, technology, service providers, legal requirements or privacy practices.

The current version will be published on our website with the date it was last updated.