Terms of Service

Last updated: 9 September 2026

Welcome to Digital Guide Xpert. These Terms of Service govern your use of our website and the purchase and use of digital products available through our online store.

By accessing our website, purchasing a product, or downloading digital content from Digital Guide Xpert, you agree to these Terms of Service.

1. About Digital Guide Xpert

Digital Guide Xpert provides downloadable digital guides, eBooks and other digital resources designed to provide practical information on a range of everyday topics.

Throughout these Terms, “we”, “us” and “our” refer to Digital Guide Xpert. “You” and “your” refer to visitors, customers and users of our website and digital products.

2. Digital Products

Products sold by Digital Guide Xpert are primarily digital products supplied electronically.

No physical product will be shipped unless specifically stated on the relevant product page.

After successful payment, digital products are generally made available through a download link on the order confirmation page and/or by email.

You are responsible for providing a valid email address and ensuring you have suitable internet access and software capable of opening the purchased file.

If you experience difficulty accessing your purchase, please contact us for assistance.

3. Personal-Use Licence

Unless expressly stated otherwise, purchasing a digital product from Digital Guide Xpert grants you a limited, non-exclusive, non-transferable licence for your personal use only.

Purchasing a digital product does not transfer ownership of the intellectual property or copyright in that product to you.

You may download and store a reasonable number of copies of the product for your own personal use.

You must not, without our prior written permission:

• Resell, redistribute or commercially exploit our digital products.
• Share purchased files with other people or make them publicly available.
• Upload our products to file-sharing websites, social media platforms, online marketplaces or other websites.
• Copy or reproduce substantial portions of a product for redistribution.
• Remove or alter copyright, branding or ownership notices.
• Claim our content or digital products as your own.
• Modify, repackage or create derivative products for resale or distribution.

Unauthorised sharing or distribution may result in termination of access and may constitute infringement of intellectual property rights.

4. Prices and Payment

Prices displayed on our website are shown in Australian dollars (AUD) unless otherwise stated.

Prices may be changed at any time. Any price change will not affect an order that has already been completed.

Payment must be successfully processed before access to a digital product is provided.

We may cancel or refuse an order where we reasonably believe there has been an error, fraudulent transaction, unauthorised payment or misuse of our website.

5. Refunds

Because our products are supplied digitally and may be accessed immediately following purchase, we generally do not provide refunds for change of mind once digital content has been supplied or downloaded.

However, this does not exclude any rights or remedies you may have under the Australian Consumer Law.

If a digital product is faulty, corrupted, incorrectly supplied, substantially incomplete or otherwise fails to meet an applicable consumer guarantee, please contact us.

Please refer to our separate Refund Policy for further information.

6. General Information Only

Digital Guide Xpert publishes content covering a variety of topics including relationships, family, parenting, wellbeing, health, money and everyday life.

Unless expressly stated otherwise, our digital products and website content are provided for general informational and educational purposes only.

They are not intended to replace professional advice that takes your individual circumstances into account.

In particular, information provided by Digital Guide Xpert should not be relied upon as a substitute for professional medical, psychological, legal, financial, accounting or other specialist advice where such advice is appropriate.

You should seek suitably qualified professional assistance when making decisions requiring professional advice.

7. Health and Wellbeing Content

Some Digital Guide Xpert products may discuss health, wellbeing, nutrition, exercise, sleep, stress or related subjects.

Such information is educational in nature and is not intended to diagnose, treat, cure or prevent any medical condition.

You should consult an appropriately qualified healthcare professional regarding concerns about your health or before making significant changes that could affect your health, particularly if you have an existing medical condition, take medication or have specific healthcare needs.

For medical emergencies in Australia, call 000.

8. Results and Outcomes

We aim to provide useful and practical information; however, individual circumstances vary.

We do not guarantee that following information, strategies or suggestions contained within our products will produce a particular personal, financial, relationship, health or other outcome.

Your decisions and actions remain your responsibility.

9. Accuracy of Information

We make reasonable efforts to provide useful and accurate information at the time our digital products are prepared.

However, information, research, recommendations, laws, professional guidance and accepted practices may change over time.

We may revise, update or discontinue digital products or website content without notice.

Where information is particularly important to your circumstances, you should verify that it remains current and appropriate before relying upon it.

10. Intellectual Property

Unless otherwise stated, the content, branding, graphics, written material and original digital products published by Digital Guide Xpert are owned by or licensed for use by Digital Guide Xpert and are protected by applicable intellectual property laws.

Nothing in these Terms grants you ownership of our intellectual property.

11. Third-Party Services

Our website may use third-party providers for services such as website hosting, payment processing and digital product delivery.

Your use of certain third-party services may also be subject to the terms and privacy practices of those providers.

We are not responsible for independent third-party websites or services outside our reasonable control.

12. Website Use

You agree not to misuse our website or attempt to interfere with its normal operation.

You must not use our website to engage in fraudulent or unlawful activity, attempt unauthorised access to our systems, introduce malicious software, scrape or systematically extract our content without permission, or otherwise interfere with the security or operation of the service.

13. Limitation of Liability

To the maximum extent permitted by law, Digital Guide Xpert will not be liable for indirect or consequential loss arising from the use of our website or digital products.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or any other applicable law that cannot legally be excluded, restricted or modified.

14. Privacy

Personal information collected through our website and during purchases is handled in accordance with our Privacy Policy and applicable privacy requirements.

By using our website, you acknowledge that information may be processed as reasonably necessary to provide our services, process transactions and deliver purchased products.

15. Changes to These Terms

We may update these Terms of Service periodically to reflect changes to our business, products, website or applicable requirements.

The current version will be published on our website with the date it was last updated.

Continued use of our website after changes are published constitutes acceptance of the revised Terms to the extent permitted by law.

16. Governing Law

These Terms are governed by the laws applicable in Western Australia, Australia, and applicable Commonwealth laws of Australia.

Nothing in these Terms limits any rights you may have under applicable Australian consumer protection legislation.

17. Contact Us

Questions about these Terms of Service can be sent to:

Digital Guide Xpert
Email: support@digitalguidexpert.com.au
Australia